recognizes the importance of privacy of its users and also of maintaining
confidentiality of the information provided by its users as a responsible data
controller and data processer.
Personal Information (defined hereunder) by Dharlo.
purchase, or inquire about any product(s) or service(s) made available by Dharlo
through any of Dharlo’s customer interface channels including its website &
offline channels including call centers and offices (collectively referred
herein as "Sales Channels").
"you" or "your" shall mean User and the term
"we", "us", "our" shall mean Dharlo. For the
and mobile app(s).
using or accessing the Website or other Sales Channels, the User hereby agrees
of third parties, even if their websites/products are linked to our Website.
User should take note that information and privacy practices of Dharlo’s
business partners, advertisers, sponsors or other sites to which Dharlo
Accordingly, it is recommended that you review the privacy statements and
policies of any such third parties with whom they interact.
capitalized terms used, but not otherwise defined herein, shall have the
respective meanings as ascribed to them in the User Agreement.
SESSION DATA AND PERSONAL INFORMATION
cookie is a small file which asks permission to be placed on your computer’s
hard drive. Once you agree, the file is added and the cookie helps analyse web
traffic or lets you know when you visit a particular site. Cookies allow web
applications to respond to you as an individual. The web application can tailor
its operations to your needs, likes and dislikes by gathering and remembering
information about your preferences.
reputable online companies.
allow us to serve you better and more efficiently. Cookies also allow ease of
access, by logging you in without having to type your login name each time
(only your password is needed); we may also use such cookies to display any
advertisement(s) to you while you are on the Website or to send you offers (or
similar emails – provided you have not opted out of receiving such emails)
focusing on destinations which may be of your interest.
cookie may also be placed by our advertising servers, or third party
advertising companies. Such cookies are used for purposes of tracking the
effectiveness of advertising served by us on any website, and also to use
aggregated statistics about your visits to the Website in order to provide
advertisements in the Website or any other website about services that may be
of potential interest to you. The third party advertising companies or
advertisement providers may also employ technology that is used to measure the
effectiveness of the advertisements. All such information is anonymous. This
anonymous information is collected through the use of a pixel tag, which is an
industry standard technology and is used by all major websites.
may use this anonymous information about your visits to the Website in order to
provide advertisements about goods and services of potential interest to you.
No Personal Information is collected during this process. The information so
collected during this process, is anonymous, and does not link online actions
to a User.
web browsers automatically accept cookies. Of course, by changing the options
on your web browser or using certain software programs, you can control how and
whether cookies will be accepted by your browser.
Logging of Session Data:
time you access the Website your session data gets logged. Session data may
consist of various aspects like the IP address, operating system and type of
browser software being used and the activities conducted by the User while on
the Website. We collect session data because it helps us analyze User’s
choices, browsing pattern including the frequency of visits and duration for
which a User is logged on. It also helps us diagnose problems with our servers
and lets us better administer our systems. The aforesaid information cannot
identify any User personally. However, it may be possible to determine a User's
Internet Service Provider (ISP), and the approximate geographic location of
User's point of connectivity through the above session data.
Information we collect when you register with us online or create an online
can browse the Website without registering with us or creating an online
account. However, in order to access certain resources or services via the
Website (e.g., to access technical alerts or to join technical forums), you
will need to register with us. In order to register and create an online
account, we collect certain personal information about you such as:
<!--[if !supportLists]-->1. <!--[endif]-->Customer
<!--[if !supportLists]-->2. <!--[endif]-->Designation
<!--[if !supportLists]-->3. <!--[endif]-->Company
<!--[if !supportLists]-->4. <!--[endif]-->E
<!--[if !supportLists]-->5. <!--[endif]-->Mobile
<!--[if !supportLists]-->6. <!--[endif]-->Website
<!--[if !supportLists]-->7. <!--[endif]-->Country
<!--[if !supportLists]-->8. <!--[endif]-->City
Information we collect when do business with Dharlo:
may collect and process Vendor or Business Partner Data when you conduct business
with Dharlo as, or on behalf of, a vendor, supplier, consultant, professional
adviser or other third party. “Vendor or Business Partner Data” means
information relating to an identified or identifiable natural person that Dharlo
receives from or on behalf of a vendor, supplier, consultant, professional
adviser or any other third parties that do business with Dharlo, whether or not
such natural person is also a Website user.
of Vendor or Business Partner Data include:
<!--[if !supportLists]-->1. <!--[endif]-->Contact
details of a point of contact for its Vendor or Business Partners (such as
name, business phone numbers, business address);
<!--[if !supportLists]-->2. <!--[endif]-->Business
contact information (such as name of organization and website details);
<!--[if !supportLists]-->3. <!--[endif]-->If
you also hold an online Dharlo account, we add any purchase information we
collect, including details of the purchase and your business address, to your
online account information;
<!--[if !supportLists]-->4. <!--[endif]-->Credit
card/debit card/demand draft/wire transfer information required to be furnished
by you while making payment for our services.
WHOM YOUR PERSONAL INFORMATION IS SHARED
Providers and suppliers:
information shall be shared with the end service providers like any other
suppliers who are responsible for fulfilling your orders. You may note that
while making a booking with Dharlo you authorize us to share your information
with the said service providers and suppliers. It is pertinent to note that Dharlo
does not authorize the end service provider to use your information for any
other purpose(s) except as may be for fulfilling their part of service.
However, how the said service providers/suppliers use the information shared
with them is beyond the purview and control of Dharlo as they process Personal
Information as independent data controllers, and hence we cannot be made
accountable for the same. You are therefore advised to review the privacy
policies of the respective service provider or supplier whose services you
choose to avail.
does not sell or rent individual customer names or other Personal Information
of Users to third parties except sharing of such information with our business
/ alliance partners or vendors who are engaged by us for providing various
referral services and for sharing promotional and other benefits to our
customers from time to time basis their booking history with us.
IN THE SAME GROUP:
the interests of improving personalization and service efficiency, we may,
under controlled and secure circumstances, share your Personal Information with
our affiliate or associate entities. This will enable us to provide you with
information about various products and services which might interest you or
help us address your questions and requests in relation to your bookings.
PARTNERS AND THIRD-PARTY VENDORS:
may also share certain filtered Personal Information to our corporate
affiliates or business partners who may contact the customers to offer certain
products or services, which may include free or paid products / services, which
will enable the customer to have better experience or to avail certain benefits
specially made for Dharlo customers. Examples of such partners are entities offering
co-branded credit card, banking cards or similar sensitive information etc. If
you choose to avail any such services offered by our business partners, the
may share your Personal Information to third party that Dharlo may engage to
perform certain tasks on its behalf, including but not limited to payment
processing, data hosting, and data processing platforms.
use non-identifiable Personal Information of Users in aggregate or anonymized
form to build higher quality, more useful online services by performing
statistical analysis of the collective characteristics and behavior of our
customers and visitors, and by measuring demographics and interests regarding
specific areas of the Website. We may provide anonymous statistical information
based on this data to suppliers, advertisers, affiliates and other current and
potential business partners. We may also use such aggregate data to inform
these third parties as to the number of people who have seen and clicked on
links to their websites. Any Personal Information which we collect and which we
may use in an aggregated format is our property. We may use it, in our sole
discretion and without any compensation to you, for any legitimate purpose
including without limitation the commercial sale thereof to third parties.
addition to the circumstances described above, DHARLO may disclose User's
Personal Information if required to do so:
<!--[endif]-->by law, required by any enforcement
authority for investigation, by court order or in reference to any legal
<!--[endif]-->to conduct our business;
<!--[endif]-->for regulatory, internal compliance
and audit exercise(s)
<!--[endif]-->to secure our systems; or
<!--[endif]-->to enforce or protect our rights or
properties of DHARLO or any or all of its affiliates, associates, employees,
directors or officers or when we have reason to believe that disclosing
Personal Information of User(s) is necessary to identify, contact or bring
legal action against someone who may be causing interference with our rights or
properties, whether intentionally or otherwise, or when anyone else could be
harmed by such activities.
disclosure and storage may take place without your knowledge. In that case, we
shall not be liable to you or any third party for any damages howsoever arising
from such disclosure and storage.
WE PROTECT YOUR PERSONAL INFORMATION?
takes necessary steps, within its limits of commercial viability and necessity,
to ensure that the user's information is treated secure.
request our users to sign out of their DHARLO account and close their browser
window when they have finished their work. This is to ensure that others cannot
access their personal or business information and correspondence, if the user
shares the computer with someone else or is using a computer in a public place.
no data transmission over the Internet can be guaranteed to be 100% secure. As
a result, while DHARLO strives to protect the user's personal & business
information, it cannot ensure the security of any information transmitted to DHARLO
and you do so at your own risk. Once DHARLO receives your transmission, it
makes best efforts to ensure its security in its systems. Please keep in mind
that whenever you post personal & business information online, that is
accessible to the public, you may receive unsolicited messages from other
is not responsible for any breach of security or for any actions of any third
parties that receive Your Information. The Website also linked to many other
sites and we are not/shall be not responsible for their privacy policies or
practices as it is beyond our control.
anything contained in this Policy or elsewhere, DHARLO shall not be held
responsible for any loss, damage or misuse of Your Information, if such loss,
damage or misuse is attributable to a Force Majeure Event (as defined in Terms
RIGHTS QUA PERSONAL INFORMATION
may access your Personal Information from your user account with DHARLO. You
may also correct your personal information or delete such information (except
some mandatory fields) from your user account directly. If you don’t have such
a user account, then you write to care@Dharlo.com
various legal, business and customer requirement. We will duly notify the users
as may be necessary.
content on the Website including graphics, text, icons, interfaces, audio
clips, logos, images and software is the property of Dharlo and/or its content
suppliers and is protected by Indian Copyright Law. The website can be used
only for the purposes as permitted by Dharlo from time to time. Any other use,
including the reproduction, modification, distribution, transmission,
republication, display or performance, of the content on this website can only
be made with the express permission of Dharlo.
use and management of personal information by Dharlo for the purposes and in
the manner herein provided. Should this Policy change, Dharlo intends to take
every reasonable step to ensure that these changes are brought to your
Policy shall be governed by and construed in accordance with the laws of such
jurisdictions as that of your country of residence.
you are a Dharlo customer and have decided to stop using Dharlo application,
please contact the customer care on care@Dharlo.com to initiate deletion of
your account. Dharlo shall, to the fullest extent technically feasible, delete
all data in possession for the customer.