Terms and conditions
User Agreement along with Terms of Service (collectively, the "User
Agreement") forms the terms and conditions for the use of
services and products of Mogli Labs Private Limited, Singapore and its
subsidiaries/affiliates (hereinafter “DHARLO”).
person ("User") who inquiries about or purchases any products or
services of DHARLO through its websites, sales persons, offices, call
centers, agents etc. (all the aforesaid platforms collectively referred to
as “Sales Channels”) agree to be governed by this User
User and DHARLO are individually referred to as 'Party' and collectively
referred to as 'Parties' to the User Agreement.
of Service” available on DHARLO’s website details
out terms & conditions applicable on various services or products
facilitated by DHARLO.
User must possess the legal authority to enter into an agreement so as
become a User and use the services of DHARLO.
using the Website, approaching any Sales Channels or procuring the
services of DHARLO, the Users shall compulsorily read and understand this
User Agreement, and shall be deemed to have accepted this User Agreement
as a binding document that governs User’s dealings and transactions with DHARLO.
If the User does not agree with any part of this Agreement, then the User
must not avail DHARLO's services and must not access or approach the Sales
Channels of DHARLO.
rights and liabilities of the User and DHARLO with respect to any services
or product facilitated by DHARLO shall be restricted to the scope of this
content provided through various Sales Channels, including but not limited
to audio, images, software, text, icons and such similar content
("Content"), are registered by DHARLO and protected under
applicable intellectual property laws. User cannot use this Content for
any other purpose, except as specified herein.
agrees to follow all instructions provided by DHARLO which will prescribe
the way such User may use the Content.
are a number of proprietary logos, service marks and trademarks displayed
on the Website and through other Sales Channels of DHARLO, as may be
applicable. DHARLO does not grant the User a license, right or authority
to utilize such proprietary logos, service marks, or trademarks in any
manner. Any unauthorized use of the Content, will be in violation of the
respects the intellectual property rights of others. If you notice any act
of infringement on the Website, you are requested to send us a written
notice/ intimation which must include the following information;
- 3.4.1. clear
identification of such copyrighted work that you claim has been
of the material on the Website, including but not limited to the link of
the infringing material;
proof that the alleged copyrighted work is owned by you;
aforesaid notices can be sent to DHARLO by email at legal@Dharlo.com.
Website is meant to be used by bonafide User(s) for a lawful use.
shall not distribute exchange, modify, sell or transmit anything from the
Website, including but not limited to any text, images, audio and video,
for any business, commercial or public purpose.
User Agreement grants a limited, non-exclusive, non-transferable right to
use this Website as expressly permitted in this User Agreement. The User
agrees not to interrupt or attempt to interrupt the operation of the
Website in any manner whatsoever.
to certain features of the Website may only be available to registered
User(s). The process of registration, may require the User to answer
certain questions or provide certain information that may or may not be
personal in nature. Some such fields may be mandatory or optional. User
represents and warrants that all information supplied to DHARLO is true
reserves the right, in its sole discretion, to terminate the access to the
Website and the services offered on the same or any portion thereof at any
time, without notice, for general maintenance or any other reason
will always make its best endeavors to ensure that the content on its
websites or other sales channels are free of any virus or such other
malwares. However, any data or information downloaded or otherwise
obtained through the use of the Website or any other Sales Channel is done
entirely at the User’s own discretion and risk and they will be solely
responsible for any damage to their computer systems or loss of data that
may result from the download of such data or information.
reserves the right to periodically make improvements or changes in its
Website at any time without any prior notice to the User. User(s) are
requested to report any content on the Website which is deemed to be
unlawful, objectionable, libelous, defamatory, obscene, harassing,
invasive to privacy, abusive, fraudulent, against any religious beliefs,
spam, or is violative of any applicable law to India. On receiving such
report, DHARLO reserves the right to investigate and/or take such action
as the Company may deem appropriate.
ACCOUNT RELATED INFORMATION:
registering on the Website, the User will have to choose a password to
access that User’s account and User shall be solely responsible for
maintaining the confidentiality of both the password and the account as
well as for all activities on the account. It is the duty of the User to
notify DHARLO immediately in writing of any unauthorized use of their
password or account or any other breach of security. DHARLO will not be
liable for any loss that may be incurred by the User as a result of
unauthorized use of the password or account, either with or without the
User’s knowledge. The User shall not use anyone else's account at any
understands that any information that is provided to this Website may be
read or intercepted by others due to any breach of security at the User’s
keeps all the data in relation to credit card, debit card, bank
information etc. secured and in an encrypted form in compliance with the
applicable laws and regulations. However, for cases of fraud detection,
offering sale on credit (finance) etc., DHARLO may at times verify certain
information of its Users like their credit score, as and when required.
adopts the best industry standard to secure the information as provided by
the User. However, DHARLO cannot guarantee that there will never be any
security breach of its systems which may have an impact on User’s
data of the User as available with DHARLO may be shared with concerned law
enforcement agencies for any lawful or investigation purpose without the
consent of the User.
6.FEES AND PAYMENT
addition to the cost of product, DHARLO reserves the right to charge
certain fees in the nature of convenience fees or any other fees. DHARLO
further reserves the right to alter any and all fees from time to time.
Any such additional fees, including fee towards any modifications thereof,
will be displayed to the User before collecting the payment from such
cases of short charging of the product amount, taxes, statutory fee,
convenience fee etc., owing to any technical error or other reason, DHARLO
shall reserve the right to deduct, charge or claim the balance amount from
the User and the User shall pay such balance amount to DHARLO. In cases
where the short charge is claimed prior to the delivery of the product, DHARLO
will be at liberty to cancel such product if the amount is not paid before
the delivery date.
increase in the price charged by DHARLO on account of change in rate of
taxes or imposition of new taxes, levies by Government shall have to be
borne by the User. Such imposition of taxes, levies may be without prior notice
and could also be retrospective but will always be as per applicable law.
- In the
rare circumstance of a product not getting delivered for any reason
whatsoever, DHARLO will process the refund amount paid by the User and
intimate the User about the same. DHARLO is not under any obligation to
provide an alternate arrangement in lieu of or to compensate or replace
the unconfirmed product.
User shall be completely responsible for all charges, fees, duties, taxes,
and assessments arising out of the use of the products/service, as per the
User agrees and understands that all payments shall only be made to bank
accounts of DHARLO. DHARLO or its agents, representatives or employees
shall never ask a customer to transfer money to any private account or to
an account not held in the name of DHARLO. The User agrees that if that
user transfers any amount against any products or transaction to any bank
account that is not legitimately held by DHARLO or to any personal account
of any person, DHARLO shall not be held liable for the same. User shall
not hold any right to recover from DHARLO any amount which is transferred
by the User to any third party.
User will not share his personal sensitive information like credit/debit
card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any
person including the agents, employees or representatives of DHARLO. The
User shall immediately inform DHARLO if such details are demanded by any
of its agents’ employees or representatives. DHARLO shall not be liable
for any loss that the User incurs for sharing the aforesaid details.
if any, on cancellation will always be processed to the respective account
or the banking instrument (credit card, wallet etc.) from which payment
was made for that product/service.
7.USAGE OF THE
MOBILE NUMBER, COMMUNICATION DETAILS OF THE USER BY DHARLO
will send product confirmation, cancellation, payment confirmation, refund
status, or any such other information relevant for the transaction made by
the User, via SMS, voice call, e-mail or any other alternate communication
detail provided by the User at the time of purchase.
may also contact the User through the modes mentioned above for any
pending or failed transaction, to know the preference of the User for
concluding the sale and also to help the User for the same.
User hereby unconditionally consents that such communications via SMS,
voice call, email or any other mode by DHARLO are:
the request and authorization of the User;
and not an ‘unsolicited commercial communication’ in compliance of the
local laws, and
compliance with the relevant guidelines framed by the Telecommunications
Regulatory Authority (TRA) or such other relevant authority in the
User will indemnify DHARLO against all types of losses and damages
incurred by DHARLO due to any action taken by the Telecommunications
Regulatory Authority (TRA) or such other relevant authority in the
relevant jurisdiction, Access Providers or any other local authority due
to any erroneous complaint raised by the User on DHARLO with respect to
the communications mentioned above or due to a wrong number or email id
being provided by the User for any reason whatsoever.
also understands that they will always have an option of withdrawing the
consent as set out above. User will have an unconditional right to opt out
of receiving messages and email including but not limited to
communications that are of marketing in nature by simply writing to DHARLO
on care@Dharlo.com or by amending the notification settings in User’s
account profile settings.
can be exceptional circumstances where DHARLO may be unable to honor the
confirmed products due to various reasons like act of God, labor unrest,
insolvency, business exigencies, government decisions, terrorist activity,
any operational and technical issues, etc. or any other reason beyond the
control of DHARLO. If DHARLO has advance knowledge of any such situations
where dishonor of transaction may happen, it will make its best efforts to
provide similar alternative to the User or refund the amount after
deducting applicable service charges, if supported and refunded by that
respective service provider. The User agrees that DHARLO being merely a
facilitator of the services and products, cannot be held responsible for
any such Force Majeure circumstance. The User has to contact the Service
Provider directly for any further resolutions and refunds.
User agrees that in the event of non-confirmation of products due to any
technical reasons (like network downtime, disconnection with third party
platforms such as payment gateways, banks etc.) or any other similar
failures, DHARLO’s obligation shall be limited refunding the paid amount,
if any, received from the customer. Such refund shall completely discharge
DHARLO from all liabilities with respect to that transaction. Additional
liabilities, if any, shall be borne by the User.
- In no
event shall DHARLO and be liable for any direct, indirect, punitive,
incidental, special or consequential damages, and any other damages like
damages for loss of use, data or profits, arising out of or in any way
connected with the use or performance of the Website or any other Sales
9.ADVERTISERS ON DHARLO,
AND LINKED WEBSITES
Website may contain links to third party websites. DHARLO does not control
such websites and is not responsible for its contents. If a User accesses
any third-party website, the same shall be done entirely at the User’s
risk and DHARLO shall assume no liability for the same.
is not responsible for any errors, omissions or representations on any of
its pages, links or any linked website pages to the extent such
information is updated or provided directly by the Service Providers or
does not endorse any advertisers on its Website, or any linked sites in
any manner. The Users are requested to verify the accuracy of all
information provided on the third-party web pages.
linked sites are not under the control of DHARLO and hence DHARLO is not
responsible for the contents of any linked site(s) or any further links on
such site(s), or any changes or updates to such sites. DHARLO is providing
these links to the Users only as a convenience.
10.RIGHT TO REFUSE
at its sole discretion reserves the right to not accept any request
without assigning any reason thereof.
addition to other remedies and recourse available to DHARLO under this
User Agreement or under applicable law, DHARLO may limit the User's
activity, warn other users of the User's actions, immediately suspend or
terminate the User's registration, or refuse to provide the User with
access to the Website if:
User is in breach of this User Agreement; or
is unable to verify or authenticate any information provided by the User;
- 10.2.3. DHARLO
believes that the User's actions may infringe on any third-party rights
or breach any applicable law or otherwise result in any liability for the
User, other users of DHARLO, or DHARLO itself.
- Once a
User has been suspended or terminated, such User shall not register or
attempt to register with DHARLO with different credentials, or use the
Website in any manner whatsoever until such User is reinstated by DHARLO. DHARLO
may at any time in its sole discretion reinstate suspended users.
- If a
User breaches this User Agreement, DHARLO reserves the right to recover
any amounts due to be paid by the User to DHARLO, and to take appropriate
legal action as it deems necessary.
User shall not write or send any content to DHARLO which is, or
communicate with DHARLO using language or content which is:
threatening, offensive, defamatory, coercive, obscene, belligerent,
glorifying violence, vulgar, sexually explicit, pornographic, illicit or
to any applicable law;
third parties' intellectual property rights;
breach of any other part of these terms and conditions of use.
- If the
User violates any of the aforesaid terms, DHARLO shall be at liberty to
take appropriate legal action against the User.
11. RIGHT TO CANCEL
User expressly undertakes to provide DHARLO with correct and valid
information while making use of the Website under this User Agreement, and
not to make any misrepresentation of facts. Any default on part of the
User would disentitle the User from availing the services from DHARLO.
- In case
DHARLO discovers or has reasons to believe at any time during or after
receiving a request for services from the User that the request for
services is either unauthorized or the information provided by the User or
any of the travelers is not correct or that any fact has been
misrepresented by that User, DHARLO shall be entitled to appropriate legal
remedies against the User, including cancellation of the product, without
any prior intimation to the User. In such an event, DHARLO shall not be
responsible or liable for any loss or damage that may be caused to the
User or any other person, as a consequence of such cancellation of
User shall not hold DHARLO responsible for any loss or damage arising out
of measures taken by DHARLO for safeguarding its own interest and that of
its genuine customers. This would also include DHARLO denying or
cancelling any products on account of suspected fraud transactions.
12.FAKE CALLS AND
OTHER SIMILAR PHISHING, SPAMMING OR FRAUDULENT ACTIVITIES
employees or authorized representatives will never contact a User asking
for his/ her credit or debit card number, expiry date, CVV, net banking
login, passwords, OTP etc. nor will they ever request for a fund transfer
to a personal or an individual bank account. Further, they will also not
ask a User to install any third-party applications that enable them to
view a User’s mobile or computer screen.
on any of these requests may make you a victim of fraud, and may
potentially lead to loss of your valuable money or information.
- If you
are ever asked for any of the aforesaid information, please report it
immediately on care@Dharlo.com.
User agrees to indemnify, defend and hold harmless DHARLO, its affiliates
and their respective officers, directors, lawful successors and assigns
from and against any and all losses, liabilities, claims, damages, costs
and expenses (including legal fees and disbursements in connection
therewith and interest chargeable thereon) asserted against or incurred by
such indemnified persons, that arise out of, result from, or may be
payable by virtue of, any breach of any representation or warranty
provided by the User, or non-performance of any covenant by the User.
User shall be solely liable for any breach of any country specific rules
and regulations or general code of conduct and DHARLO cannot be held
responsible for the same.
If any provision of this User Agreement is determined to be invalid or
unenforceable in whole or in part, such invalidity or unenforceability
shall attach only to such provision or part of such provision and the
remaining part of such provision and all other provisions of this User
Agreement shall continue to be in full force and effect.
TO THE USER AGREEMENT: DHARLO reserves the right to change the User
Agreement from time to time. The User is responsible for regularly
reviewing the User Agreement.
Any information which is specifically mentioned by DHARLO as confidential
shall be maintained confidentially by the User and shall not be disclosed
unless as required by law or to serve the purpose of this User Agreement and
the obligations of both the parties herein.
FROM CUSTOMER: DHARLO would like to know the feedback of the Users for
improving its services. The User hereby authorizes DHARLO to contact the
User for their feedback on various services offered by DHARLO. Such
feedback may be collected through emails, telephone calls, SMS or any
other medium from time to time. In case the User chooses not to be
contacted, such User shall write to DHARLO for specific exclusion at
on DHARLO’s website which governs use of the Websites. By using the
consents to the use of the User’s personal information by DHARLO and its