Refund Policy
Customer Satisfaction First
We want you to be completely satisfied with your purchase—if you’re not, we’re here to help.Return Window
Contact us within 14 days of receiving your order to initiate a return.
Return Conditions
Items must be in their original, unused condition to be eligible for a refund.
Refund Processing
Once we receive and inspect your returned item, your refund will be processed within 7–10 business days.
You will receive an email notification once the refund is issued.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless:
The item was damaged, or
The item was incorrect.
Refund Method
Refunds are credited to your original payment method.
Processing times may vary depending on your bank or card issuer.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us immediately.
Include photos of the issue so we can arrange a replacement or refund.
Policy Agreement
By making a purchase, you agree to the terms of this Refund & Return Policy.
Need Help?
For any return-related queries, contact us via our Contact Us page or by email.
Thank You Note
Thank you for choosing Kendl—we value your satisfaction and look forward to serving you again.