Refund Policy

  1. Customer Satisfaction First
    We want you to be completely satisfied with your purchase—if you’re not, we’re here to help.

  2. Return Window

    • Contact us within 14 days of receiving your order to initiate a return.

  3. Return Conditions

    • Items must be in their original, unused condition to be eligible for a refund.

  4. Refund Processing

    • Once we receive and inspect your returned item, your refund will be processed within 7–10 business days.

    • You will receive an email notification once the refund is issued.

  5. Return Shipping Costs

    • Return shipping costs are the responsibility of the customer, unless:

      • The item was damaged, or

      • The item was incorrect.

  6. Refund Method

    • Refunds are credited to your original payment method.

    • Processing times may vary depending on your bank or card issuer.

  7. Damaged or Faulty Items

    • If your item arrives damaged or faulty, please contact us immediately.

    • Include photos of the issue so we can arrange a replacement or refund.

  8. Policy Agreement

    • By making a purchase, you agree to the terms of this Refund & Return Policy.

  9. Need Help?

    • For any return-related queries, contact us via our Contact Us page or by email.

  10. Thank You Note

  • Thank you for choosing Kendl—we value your satisfaction and look forward to serving you again.

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